It was time to bite the bullet and launch an online help request from HP. It turned out I had all the latest drivers, there where no relevant patches and the support articles where all irrelevant. So the next stage was the official HP support pages for the scanner. The problem seemed common enough but the answer was nowhere to be seen. As usual Google threw up numerous results to the badly monitored HP forums, as well as other sites. Turning to my faithful servant, Google, I began searching to see if this was a common fault. After the problems I had on the first PC I was beginning to despair. Now, this should just scan the document and print it out on the user’s default printer. I put it in the correct location in the main office and gave the “Copy” button a press on the front of the scanner. I decided to give it a go on a spare laptop we had lying around and thankfully it installed without a hitch, or so I thought. Sometimes just the TWAIN driver would install, other times the software loaded but crashed. I uninstalled and reinstalled it at least 3 times, each with varying degrees of success. However the software wouldn’t install properly. It arrived, looked sturdy enough, and so I began install the software on the PC that was going to control it, a decent enough XP desktop PC that easily meet all the system requirements. A lesson in finding the right type of support You can take a look at it on HP’s website. The HP Scanjet 5590 ticks all the right boxes, colour, ADF, TMA, Duplex, Copier etc. It had all the features we wanted without having to splash out on the expense of a full blown photocopier multi-function device.

We recently purchased what looked like a pretty decent scanner for our company.

Hp scanjet 5590 driver windows 10